terms & conditions
The following booking conditions apply to all your wedding service arrangements booked with us. Please read them carefully. In these booking conditions, reference to ‘you’, ‘your’ and ‘yourself’ refers to the person or persons named on the booking form; ‘we’, us’ and ‘ourselves’ refers to Primavera Bled Ksenija Solar Orazem s.p., trading as Primavera Bled.
How we will communicate with you
We understand that you will have many questions, particularly if you are booking far in advance. If you wish, you are most welcome to meet us in Bled with a list of questions prepared for us. To date we have successfully organised over thousand weddings and we always endeavour to provide a reliable and professional service in every respect. As we organise many weddings each year we prioritise those, which are most imminent. We cannot, therefore, provide a full response to any questions arising prior to the eight months before your wedding (unless they are an absolute emergency). We have a list of frequently asked questions on our website – please read through it as many of the answers to your questions may be found there.
Most of our communication and planning for each wedding is done around eight months prior to the wedding date. We endeavour to reply to emails daily. For urgent matters you are kindly asked to call us. Please note all orders and arrangements need to be confirmed in writing.
Making your booking
Our aim is to provide a professional service to ensure your wedding in Slovenia goes as smoothly as possible during both the planning stage and on the day itself. For us to do this effectively it is important for you to understand what the various stages of booking your wedding are:
- You review the wedding products and services we offer on www.weddings-in-slovenia.com and decide which of them suit you best.
- You fully complete the Wedding Request Form.
- You forward the completed document to us.
- We will reply confirming whether we are able to organize your wedding on the chosen date. We will also confirm initial pricing subject to any subsequent requests and changes.
- Once you have made the request we will ask you to send us a non-refundable deposit. This is to ensure that your chosen date is reserved and cover the initial costs that we will incur on your behalf. Regrettably, we are unable to proceed without this deposit.
- Once we have received your deposit we will confirm the date and location of the ceremonies to you, including instructions on the legal requirements and other paperwork required. We also let you know the times for the ceremonies – civil or church.
- You will then need to confirm the restaurant reservation and requirements no later than two weeks after your booking has been confirmed with us.
- You will confirm music services, i.e. the type of entertainment you require (e.g. live music or DJ) at the time of booking.
- Once we have the required details regarding legal requirements, ceremonies, restaurant choice and entertainment details, we will be back in touch with you eight months before your wedding with further instructions. At that time we will provide you with a wedding protocol including a schedule of important dates and discuss with you any further matters relating to your requirements and the services that need to be confirmed.
- Additional extra services can be added up to 60 days prior to the wedding date and are subject to availability – every additional service needs to be requested/confirmed in writing e.g. by email.
- The final wedding plan with costing will be passed to you for approval and payment approximately 45 days before your wedding day. Payment in full needs to be arranged no later than 15 days after receipt of our invoice. After final payment any smaller amendments or additions will need to be settled locally prior to the wedding taking place. Some services require payments to be made directly to providers in Bled prior to your wedding day. Primavera Bled will provide instructions as required.
- Payment for the reception will always be made directly to the venue, either in advance or at the completion of the reception depending on the venue.
All prices are subject to change as a wedding includes many service suppliers. An initial quote will be provided to you before you make a decision to proceed with the booking. The final price of your wedding services will be confirmed to you approximately 45 days prior to the wedding taking place. A non-refundable deposit will be due at the time of booking or, at the latest 5 days after our confirmation of your wedding date. This will secure your booking of our services and your wedding date. Deposits are non-refundable.
All balances must be received 15 days after you have been issued with the final invoice; if we do not receive the balance in full and on time, the booking will be treated as cancelled, in which case the cancellation charges set out under our ‘Cancellation by you’ section apply. Any additional services you request on the day of your wedding must be paid for in full to Primavera Bled on the following day.
Payment for our services must be made in Euros. Payment is done by means of bank money transfer – we do not accept payment by credit or debit card, cash or by personal cheques.
It is our responsibility to assist you with correct information regarding the legal requirements imposed on us by the Slovene government regulations, current legislation and Church authorities. Please note we cannot obtain or request specific personal documents on the couple’s behalf (i.e. certified copies of birth certificates, etc.). This is the duty of the couple to arrange as per our instructions and provide them to us by the agreed time. If the required documents are not with us by the agreed time, or are incorrect as a result of not following our guidelines, the consequences are the full responsibility of the wedding couple. Legal requirements are stated on our website and also sent to you at the time of booking.
Photographic coverage will be at the photographer’s professional discretion and each photograph will be considered to be of equal importance. Every effort will be made to comply with your wishes but any special requests you make are not a binding instruction. The photographer is not responsible for the failure of individuals to be present or to cooperate during photography sessions, nor for missed images due to lack of instruction.
Wedding photography – The photographer
Our photographer has sole-exclusive right to take images of your wedding day. The client acknowledges that they are responsible for notifying all of their guests that guest photography is not permitted at any time while the professional photographer is in session. Due to time constraints and the need for subjects to pay full attention to the professional photographer, guest photography is requested to be done at a separate time.
On occasions and without notice it may be necessary for the photographer originally specified to be substituted by another photographer (e.g. due to ill health).
The Primavera Bled photographer will be provided with a meal at the wedding reception. If this meal is provided out of view of the reception activities, the Primavera Bled photographer cannot guarantee that any events occurring during the photographer’s absence will be captured.
Wedding photography – Images
All image sizes are of a standard format. The photographer will provide a pleasing colour balance but cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of certain dyes and materials especially man-made fibres. It is sometimes impossible to record on film/digital the exact colour as seen by the human eye.
Wedding photography – Retouching
The photographer will perform standard retouching to take the photographs to a quality of which he is proud. Further retouching, digital manipulation and artist finishing is available on request as an optional extra and incurs an additional fee.
Wedding photography – Copyright
Any images or copies of images whether stored digitally or otherwise are protected under international acts of Copyrights. It is against this copyright legislation to copy or allow being copied photographically/electronically or by any other means an image created as a part of this contract without the permission of Primavera Bled in writing. All rights to images created by the photographer will remain with Primavera Bled until the fees stated in the booking process are paid in full: only then will the copyrights be released to the client. The images will remain the intellectual and moral property of the photographer and Primavera Bled. The photographer and Primavera Bled may only use the photos for marketing and promotion of Primavera Bled and the photographer, unless you request us not to do so in writing.
Wedding photography – License
The photographer shall be granted complete artistic license with regard to the poses photographed and locations used. Due to the unpredictability of the weather conditions, and the willingness of individuals to comply with requests, it may not be possible to capture all the images requested.
Wedding photography – Your own photographer
The previous sections in these terms and conditions relating to wedding photography do not apply if the couple arrange their own wedding photographer. Please note that if you arrange your own photographer they will not be the responsibility of Primavera Bled.
We require both you and the photographers full agreement to follow the timing guidelines provided by us in the plan of the wedding day and will in no way hinder the course of the planned wedding day.
Your photographer must also provide electronic copies of all photographs taken on your wedding day and provide written consent to Primavera Bled for their use in the marketing and promotion of Primavera Bled.
If written consent is not provided then your engagement of Primavera Bled as your wedding organiser will be considered consent to use the photographs in our marketing and promotion.
The Primavera Bled videographer will be the exclusive professional videographer at the event. Friends and family are permitted to operate video cameras on the condition that they do not interfere with or get in the way of the professional coverage.
The Primavera Bled videographer will not be responsible for coverage lost due to access restrictions.
The Primavera Bled videographer is not responsible for poor audio if any parties do not agree to wear a lapel microphone, dark or grainy video resulting from inadequate lighting or the refusal of the client to allow supplemental lighting at the reception, or electrical or mechanical malfunctions on location that are beyond our control. The Primavera Bled videographer will not be held liable for any production problems beyond our control, e.g. bad weather, accidents, poor acoustics/lighting, interference from guests, etc.
Primavera Bled videographer will remain on duty for the number of hours included in the package. Coverage hours included in the package are for the wedding date only and must be consecutive. This block of time includes set-up and tear-down of equipment, transportation between venues and meal breaks.
The Primavera Bled videographer reserves the right to discontinue filming in any situation (ex: rain, extreme temperatures, humidity, hazardous locations) that could put the safety of the videographers or equipment at risk.
On occasions and without notice it may be necessary for the videographer originally specified to be substituted by another videographer (e.g. due to ill health).
The Primavera Bled videographer will be provided with a meal during the wedding reception. If this meal is provided out of view of the reception activities, the Primavera Bled videographer cannot guarantee that any events occurring during the videographer’s absence will be captured.
Wedding videography – Copyright
The original footage will remain the property of the Primavera Bled videographer and raw material is not given in any circumstances to the client. The client gives the Primavera Bled videographer permission to use this footage for marketing/promotional purposes. The music used in the videos is chosen by the Primavera Bled videographer and provided by authorised sources. If the client does not agree to the Primavera Bled videographer music choice and insist on the use of copyrighted music, the client will be responsible for any legal action taken by the artist/owner of the copyrights of music.
Copyrights of products will be owned by the the Primavera Bled videographer.
Upon taking possession of the finished product, the client must inform Primavera Bled of any technical or other problems with the video within 7 days. After 7 days, if no notification has been received, the client will be deemed to be satisfied with the product.
Wedding videography – Your own videographer
The previous sections in these terms and conditions relating to wedding videography do not apply if the couple arrange their own wedding videographer. Please note that if you arrange your own videographer they will not be the responsibility of Primavera Bled.
We require both your and the videographers full agreement to follow the timing guidelines provided by us in the plan of the wedding day and will in no way hinder the course of the planned wedding day.
Your videographer must also provide copies of all videos taken on your wedding day and provide written consent to Primavera Bled for their use in the marketing and promotion of Primavera Bled.
If written consent is not provided then your engagement of Primavera Bled as your wedding organiser will be considered consent to use the videos in our marketing and promotion.
Wedding photography and videography Cancellation and Rescheduling
In the case of client’s cancellation of the wedding or changing the wedding date less than thirty days before the wedding, full payment is required.
Photography and videography of rescheduled weddings will only be accommodated if the new date does not conflict with another booked event.
If the performance of this agreement is delayed, hindered or prevented or is otherwise frustrated by reason of force majeure i.e. any event beyond the control of the party affected, then the party so affected will promptly notify the other in writing. Primavera Bled cannot be held responsible for cancellations or changes resulting from a Force Majeure. Upon acceptance in writing by the other party of the existence of any such event, or if the other party has failed to respond within five working days, the obligations of both parties will cease or shall be suspended for an appropriate period of time to be arranged between Primavera Bled and yourself.
Construction and/or renovation works at our venues are not within our control. If we are made aware of any works we will inform you immediately. If works are in progress we will do our best to minimise their impact.
As part of our service we also offer a reservation service for wedding receptions i.e. wedding breakfast/dinners, banquets, etc. In the booking process we offer suggested services offered by our partners – the decision on which venue to choose is yours. As a part of our service we can arrange room decoration, table layouts, menu choices and all other aspects of the event. As with all event planning, certain aspects need to be taken into account such as:
When you choose the venue for your wedding dinner you need to make a firm decision and provide us with an approximate number of guests. If the specific venue requests, you will need to make a deposit to reserve their services.
These should be confirmed with us at least 4 weeks prior to the event-taking place. Changes of plus or minus 10% are tolerated without penalties. Where changes exceed this charges may apply.
DURATION OF THE EVENT
The menu cost includes the cost of venue hire at most locations. Exact details of this are agreed upon at the time of booking.
FOOD & BEVERAGE POLICY
Due to insurance and health code regulations, no food and beverage of any kind will be permitted to be brought onto the premises by the patron or guests.
DINNER FOR WEDDING SERVICE PROVIDERS
A meal must be provided for the photographer, videographer, musicians, DJ and wedding coordinators if in attendance during the wedding reception.
The sale and service of alcohol is strictly regulated by Slovenian legislation. It is prohibited to serve alcohol to minors (aged under 18). The patron has the right to refuse the sale or service of alcohol to any individual not holding accepted forms of identification and/or if the person is deemed to be intoxicated.
Primavera Bled and the venue management reserve the right to limit the volume of musical entertainment. A maximum of one hour is allowed for all entertainment to set up or put away equipment that is required for their performance. Drinks and food for the entertainment performers are normally paid for by the customer as they are not covered by the host establishment.
Primavera Bled and venue management shall not assume any responsibility for lost and stolen articles prior to, on or after the event-taking place. Primavera Bled and the venue management reserve the right to hire a security officer at any function when we feel that it is in the best interest of our partners and guests. Clients are responsible for any damage to the building and equipment during the event.
VENUE AND TABLE DECORATIONS
No additional decoration of the venue is included in our offer. If you want additional decoration you can either rent decorations locally or you can provide your own.
If you want venue decorations we require at least 6 months notice. The notice is also to include a list of the items you’d like to order and/or a list of the items you will provide yourself. This information is required to ensure the venue is able to accommodate the decorations and to allow for scheduling of additional staff to arrange on the day.
Do not have your decorations sent directly from vendors to Primavera Bled..
This is for your protection. If the vendor sends the wrong items it is best that you know about it immediately when you open the package – not when you arrive at the reception venue.
We will not take any responsibility for items sent directly from vendors to us. This includes but is not limited to Customs enquiries.
If you need to send decorations to us you must request our confirmation in advance, including the number of packages, and a list of items being sent. Our storage space is limited and we will confirm when you can send them to us. Normally we will only accept deliveries from your home address to be received by us one week prior to your wedding.
SET UP OF VENUE AND TABLE DECORATIONS
Primavera Bled and the venue management will not assume any responsibility for any items brought to or displayed at the event. Our partners or we will do our best to distribute or display them as instructed. We reserve the right to limit the number of items brought onto the premises and will assume no responsibility for any lost or damaged items.
Centerpieces or other decorative items bearing an open flame are not allowed. Candles must be enclosed in glass or similar.
If you supply decorations and would like to take them with you after the wedding reception, you need to remove them at the end of the evening. Primavera Bled and its partners are not responsible for any decorations left at the end of the evening.
Parking is subject to the availability of each venue terms and conditions.
A venue cleaning fee may be charged if the venue and its related facilities are left in a state of excessive disarray and uncleanliness.
Final payment needs to be made no later than the day of the wedding and you will need to pay directly to the supplier/restaurant or hotel. Most hotels accept credit/debit cards, bank money transfers and cash payment. Cheques are not accepted.
Please note that suppliers have their own terms and conditions. These will be passed to you at the time of booking. The above regulations are typical of those stated by many of the suppliers and, therefore, need to be taken into consideration.
Cancellations and changes by You – your liability
All cancellations must be notified in writing and the following charges will apply from the date the notification is received by us (we recommend you use recorded delivery or e-mail).
Applicable charges on cancellation of a wedding:
- After we have confirmed a wedding to you the deposit is NON refundable
- If you make a cancellation 150 – 120 days before the wedding 20 % of the initial quote and the deposit is charged
- If you make a cancellation 119 – 90 days before the wedding 40 % of the initial quote and the deposit is charged
- If you make a cancellation 89 – 60 days before the wedding 50 % of the initial quote and the deposit is charged
- If you make a cancellation less than 59 days before the wedding full amount of the initial quote and the deposit is charged
The percentage is calculated based on the initial quote of your wedding costs, excluding amendment charges. All amendments to your confirmed booking must be notified to us in writing and, while we will always do our best to try to assist you, we cannot guarantee that we can make changes.
Charges are applicable for a cancellation of a specific service or services:
- Up to 30 days after the wedding booking has been confirmed to you, cancellation of these specific services can be made at NO extra charge.
- Cancellations or changes of these services after the initial 30 days since the booking has been confirmed to you will result in full payment of these services.
The following services are examples of specific service: videographer, photographer; the restaurant; entertainment (e.g. band or DJ); civil or church service; transport between venues; flowers; bridal services e.g. hairdressing and makeup; and venue/table decorations.
If a wedding date needs to be rescheduled the deposit will be applied to the new date. A wedding date change is permitted up to 30 days from the date the booking has been confirmed to you without any additional service charges. If the date change is requested after 30 days we reserve the right to charge 200,00 EUR for our service. In either case, the service providers already booked cannot be re-booked for the new date, all charges for that service provider will be charged according to the above conditions/percentage.
You are obliged to be present on time for the specified services. If you disregard the time appointed it is not the responsibility of Primavera Bled to make another appointment, nor is Primavera Bled responsible for the ceremony not taking place due to your negligence.
Cancellations and changes by Us – our liability
Our obligations to our customers are:
- To endeavour to provide accurate and up-to-date information to all our clients throughout the booking process.
- to make all the necessary reservations requested by you during the booking process and confirm them to you in writing where your requirements are confirmed with us in writing.
While we accept responsibility for proven negligence and deficiencies caused by us, we cannot be held responsible when we are forced to make a change or a cancellation as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Such circumstances may include transportation costs, an increase in VAT or other government imposed increases, considerable adverse exchange rate variations, technical transportation problems, natural or nuclear catastrophes, adverse weather conditions, war or threat of war, riots, fire, flood, civil strife, industrial disputes and similar events (see also the clause above on Force Majeure).
In case of problems arising, please register your complaint immediately with the wedding coordinator assigned to you or any other Primavera Bled member of staff who will endeavour to put things right. Failure to do so may reduce your rights to compensation. If for any reason you are still dissatisfied, you need to complete a written report and send it to us within two days of the wedding event; failure to follow this procedure relieves us from liability in relation to any claim.